Returns and Warranty Policy

At Mrs Petra Food Factory, we strive to offer you high-quality food products. We understand that there may be cases where the product you receive is damaged or has issues. This Returns and Warranty policy establishes the guidelines and procedures for returning and claiming warranty on food products purchased through our Shopify store.

Eligibility for returns:

1.1 Damaged products: If your product arrives damaged, please contact our customer service team at order reception on +1 (833)-928-1479 or contact@mrspetra.com, from Monday to Friday, 8:00 AM to 6:00 PM Eastern Time (GMT-4). Photographic evidence of the damaged product may be required for evaluation.

1.2 Incorrect orders: If you receive an incorrect food product, notify us within the order reception. We will arrange to send the correct product, provide a refund, or offer store credit.

Return process:

2.1 Contact our customer service team: To initiate a return, get in touch with our customer service team through contact@mrspetra.com or 1 (833)-928-1479. Provide them with the details of your order and the reason for the return, including any supporting evidence such as photographs.

Warranty claims:

2.2 Warranty claim process: If you encounter any issues with the quality of the food product within the reception period, please contact our customer service team. Provide them with the details of your order, a description of the problem, and any supporting evidence such as photographs.

2.3 Warranty resolution: Our customer service team will evaluate your warranty claim and provide appropriate resolution options, which may include replacement or refund.